Sr Desktop Engineer

Employment Type

: Full-Time


: Engineering

Sr. Desktop Systems Engineer

Role Responsibilities:
  • Own and manage SCCM 2012 platform:
    • Manage Current build updates (Upgrade from 1910 to most recent release)
      • Maintain the OS lifecycle and plan for multi-ring deployments (Dev, Test, Prod)
    • Create new reliable Task Sequences as needed to deploy images
    • Assist with transition to Modern Windows 10 Management to the cloud (InTune)
    • Package, test, deploy software
      • Utilize both the Application and Packaging deployment methods for deploying software
      • Use creative and repeatable approaches when deploying complex packages such as (ImageRight, Client Access, SAP, etc)
    • Manage, maintain, monitor and resolve issues related to imaging, patching and software deployments– Includes intense log analysis and independent thinking
  • Own and manage end-point patching process:
    • Multiple builds for Windows 10 OS (1709, 1909, etc.)
      • Including testing the new OS versions on at least 10 lab machines which increase with each new model (Example: We just added two more AMD models)
    • Multiple platforms and builds for Office 2016 (x32/x64) (Semi-Annual and monthly build releases)
      • Test each build release with critical business applications such as ImageRight, SAP, Client Access, Claims/Policy center)
    • Patch Management reporting as part of our monthly CR process
      • Maintain SCCM patching infrastructure 
      • Use SCCM to patch OS and Office products
      • Use Software Vulnerability Manager to patch third party applications such as WinZip, FileZilla, etc.
  • Manage and maintain physical and virtual machines:
    • Monitor for low disk space and other performance issues
    • Manage multiple Group Polices for Windows 10 and Citrix 7.x servers 
    • Create new advanced polices, monitor and resolve alerts generated by Cyberark to maintain a least privilege access environment
    • Provide analysis related to the design, development, and implementation of PC products
    • Manage the entire lifecycle of global PC standard desktop and laptop models
      • Test new models
      • Build imaging support for each new model
    • Creation and assessment of monthly metrics reports for management
    • Maintain and update knowledge base
    • Performs thorough triaging and root cause analysis; documenting and updating relevant teams ensuring permanent resolution. Tracks and monitors the problem to ensure a timely resolution
    • Maintain roadmaps for all applications and software we deploy to the endpoints
  • Manage and maintain Citrix XenApp environment:
    • Update master images with latest software and patches
    • Provide daily status reports and react to production issues found in the report. (Ex: Hosts offline, failed logons, etc.)
    • Identify and implement service improvements

Technical Qualifications:
  • Expert End Point Protection Engineering
  • Must have 5+ years of desktop support experience in an enterprise environment
  • Must have 5+ experience with Windows 10, Active Directory Structure and familiar with basic server operations.
  • Must have 5+ experience developing and testing software packages using Install shield or equivalent.
  • Citrix Xenapp 7.x Administration.
  • Full disk encryption software.
  • Automation and scripting: PowerShell, VBScript, batch, etc.
  • Administering and deploying software using SCCM in a global environment.
  • Developing and maintaining workstation images using SCCM.
  • Patch management including bios and firmware updates, service pack upgrades, and application-based updates.
  • Basic Database Administration, particularly in SQL Server.
  • Familiar with Virtual Desktop Infrastructures like XenDesktop or Hyper-V.
  • Excellent technologist with broad understanding of the Desktop environment
  • Experience with Bitlocker, Secunia, or CyberArk is a PLUS

General Qualifications:
  • Ability to work under pressure with a willingness to learn.
  • Strong customer service focus, highly organized, responsible, and team orientated with excellent interpersonal, written and verbal communication skills.
  • MAC experience a plus

For more information please contact Brian Otten at 203-433-7817 or

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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