Assistant Manager - Retail Operations

Employment Type

: Full-Time


: Retail

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Job Description

Skills and Abilities needed to perform this position

  • Ability to effectively motivate, train, and supervise employees
  • Ability to interact with customers, coworkers, and vendors in a diplomatic manner and to foster strong relationships with faculty, staff, and student organizations
  • Ability to work effectively as a team member and a team leader
  • Ability to develop effective solutions to unique situations and develop a continuous response to issues that meet the organizations goals.
  • Ability to analyze financial and statistical data and apply it to everyday use
  • Demonstrated experience in driving retail sales, marketing, and customer experience
  • Ability to organize and plan resources, personnel, and workload to meet deadlines
  • Proficient in retail software such as POS, and inventory management software
  • Requires the legal right and ability to drive a company vehicle. Drivers license must not have any high-risk factors as described by the Companys vehicle insurance company
  • Proficient in all Microsoft Office Suite programs

Essential Functions of the Job

  • Responsible for the satisfactory performance of all subordinate personnel
  • Assigns work duties according to job descriptions and workflow for each employee
  • Handles all personnel issues
    • Scheduling
    • Approving time off requests
    • Hiring
  • Provides all forms of coaching including
    • Discipline
    • Termination
    • Counseling and skill development
  • Reviews and enforces employee compliance with:
    • Proper operational procedures and policies
    • Safety and sanitation policies
    • Union Contract
    • Employee handbook
  • Assist the Director, College Store in management of operations and supervision of staff at The College Store including but not limited to:
    • Merchandising
    • Inventory Management
    • E-commerce
    • Shipping/Receiving
    • Campus Relations
    • Student Package Services
    • ASC Paid Parking Lot
    • Financial management
    • Budget adherence
  • Buying Responsibilities will be shared with the Director, College Store and will include
    • Negotiating with vendors
    • Placing timely orders
    • Managing inventory levels
    • Creating purchase orders
    • Invoicing
    • Attending periodic trade shows

As an agent for the employer, all action and decisions must be in the best interest of the corporation. The conduct must be honest and follow ethical standards set by ASC, SUNY Cortland, and professional practices.

This job is ideal for someone who is:

  • Dependable more reliable than spontaneous
  • People-oriented enjoys interacting with people and working on group projects
  • Adaptable/Flexible enjoys doing work that requires frequent shifts in direction
  • Detail-oriented would rather focus on the details of work than the bigger picture
  • Achievement-oriented enjoys taking on challenges, even if they might fail
  • Autonomous/Independent enjoys working with little direction
  • Innovation prefers working in unconventional ways or on tasks that require creativity
  • High-stress tolerance thrives in a high-pressure environment


Required Qualifications

  • Four-Year degree in business, marketing, fashion merchandising, finance, or related field.
  • Three years of retail management experience


  • A two-year degree
  • Five Years of retail management experience

Preferred Qualifications

  • Experience in a fast-paced similarly sized University bookstore
  • Experience managing a bargaining unit staff

Physical Requirements

  • Lift 20 lb. routinely
  • Types for more than 1 hour per day
  • Lift 50 lb. occasionally
  • Travel Distances between campus buildings

Additional Information

Associated topics: assistant store manager, associate manager, general manager, lead, major gift officer, manage, manager retail, retail store manager, sales lead, supervise

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