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The Engagement Manager will build positive relationships with clients during projects. The candidate will be the assigned clients first point of contact, ensuring that our customers remain satisfied with our services. The candidate will need to communicate well and multi-task under tight deadline. The EM will engage with customer stakeholders effectively and ensure delivery of successful projects.

Goal will be to ensure that our relationships with customers are strong, profitable and enduring.

  1. Responsibilities:

Foster positive relationships with our customers as their primary point of contact

  1. Help clients implement services and plan projects effectively

  2. Ensure that contract terms and conditions are met

  3. Identify upselling and cross-selling opportunities

  4. Address customer issues with speed and efficiency

  5. Work with sales teams to generate new business

  6. Engagement in technical delivery to ensure successful delivery of project

  7. Build effective high performing teams

  8. Prepare reports on project performance

  9. Accountable for achieving Account sales and delivery KPIs and run internal account operations these include operations, process, coordination etc.

  10. Builds and maintains key client relationships along with the Client Partner, is consultative in proposing new ways of managing as well as transforming current business.

  11. Leads and Drives client QBR and Steering committee meetings.

  12. Provides full and accurate communication with the internal and external customer and vendors.

  13. Responsible for handling CSAT score working with internal stakeholders.


Minimum Years of Experience:

8 year(s) of progressive roles leading IT transformation that include operations, policy, and business strategy.

Overall : at least 15 years of experience in IT industry.

Experience in other IT services consulting company for at least 5 years

At least 2 years project experience in cloud platforms like AWS / Azure

Nice to have experience in media industry.

Cloud Data Lake space / Cloud Data management experience on AWS or Azure as an architect will be highly desired

Deep Legacy Hadoop (on-prem Hadoop) or Legacy Data Warehouse experience can be substituted for Cloud Data experience if the experience is deep and really strong

Exposure to Reporting and Data Science at a conceptual level is required

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in strategic IT including the following areas:

Demonstrating skill as an experienced IT leader;

Demonstrating proven ability in leading a team responsible for multiple application development technology disciplines including user experience, testing, system integration, and DevOps;

Guiding team members to advance user experience, testing, and DevOps strategies to be leveraged by all application development projects

Demonstrating knowledge of strategic management and delivery methodologies to drive an agile delivery culture to organize, plan and carry out complex assignments; and,

Using business skills (i.e. financial, resource, vendor, issue management, etc) to solve critical and strategic business technology issues.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in strategic IT including the following areas:

Proven experience as an Engagement Manager

Strong client case study experience thinking on ones feet will be required and will be tested in the interview process through a scenario modeling (case) experience

Ability to engage senior client executives, i.e., C-suite, and Line of Business Executives in one-on-one discussions.

Demonstrated experience managing deliveries across multiple projects utilizing the global delivery model spanning on-site, on-shore, and off-shore locations.

Participating in IT strategy and planning activities, bringing current knowledge and future vision of technology, processes, and industry leading practices as related to business requirements and industry trends;

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Project Managers take full responsibility for managing a project or program. They normally manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction. Project Managers are responsible for the project plan, budget, structure, schedule and staffing requirements for the delivery organization. A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function).

Required Skills and Experience:

You are responsible for leading either a large project or a definable segment of a very large and complex project. Clients may be external or internal. You are responsible for the translation of the client's complex business requirements into formal agreements. For these, you establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution. You are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery.

Qualification: 12 years of experience; Bachelor's Degree

Certification: Manages engagements with complexity on EM level 1 or higher. Is, if possible, certified on this level.

Should be experienced in Negotiation, Vendor Management, Risk Management, Project Financials, KPI & Reporting

Should have progression skills in Quality Management

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant:

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Visit us at www.capgemini.com . People matter, results count.

Job:Project Manager

Organization:I AND D US

Title:Senior Project Manager - Engagement Manager-Big data / Big I&D project experience

Location:NY-New City

Requisition ID:042983

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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