Customer Site Supervisor - Bronx, NY

Employment Type

: Full-Time


: Retail

Join a team recognized for leadership, innovation and diversity

The Customer SiteSupervisor (CSS) is critical to the smooth operation of our customersdistribution centers and will be required to supervise and work alongside ateam of Customer Service Technicians performing journeyman level work involvingtroubleshooting, repairing, and conducting preventive maintenance on ourcustomers various material handling systems. The CSS Site Supervisor willensure preventive maintenance schedules are met, both mechanically andelectrically, with support from other internal engineers and repairs are madewhen needed. The CSS Site Supervisor may represent Intelligrated on site andwill also need to follow our customers’ guidelines for general work practicesoutlined on site. 

  • May oversee and direct financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing business reports
  • Assigns and monitors maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste, NFPA etc.) relating to maintenance operations
  • Monitors and ensures areas of responsibility are in compliance with Intelligrated's standards for quality and safety, maintaining procedures and supporting documentation
  • Assists in driving and implementing the business plan against the contract for the area of responsibility to achieve facility goals (e.g. production, quality, safety); implements operational improvements
  • Supervises duties and leads Customer Service Technicians and Sr. Customer
  • Assists in forecasting and follows-up on staffing, workload and performance results to meet business demands for workload and performance results
  • Provides resolution to mechanical, technical/control issues; documents all information relating to customer support issues in CMMS and Dashboard database
  • Follows up with customers and other departments to ensure issues have been resolved
  • Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting guide
  • Ensures the appropriate paperwork is completed in a timely manner
  • Maintains inventory of company supplied tools
  • Provides information to the Customer Service Department and other members of management to enhance Customer Service success
  • Executes a safe and timely, quality oriented preventive maintenance occurrence on the conveyor system
  • Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
  • #CB


  • High School diploma or GED is required
  • 5+ yrs Mechanical troubleshooting and repair experience required
  • 5+ yrs Electrical troubleshooting and repair experience required
  • MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Shift work may be required.

  • Material handling experience in Conveyors, sorters, palletizers, and robotics is a plus.
  • Controls Troubleshooting experience a plus
  • Networking Troubleshooting experience a plus, but required for Sr. Level.
  • 2+ yrs Leadershipexperience
  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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