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Req/Job ID: 986059BR
Employing Entity: Transform KM LLC
Employment Category: Regular, Part-time
Job Function: Team Lead
Store ID: 07777: NEW YORK, NY

Provides World Class Member Service by surprising and delighting our members everyday. Supervises fast and efficient cash register operations. Observes member traffic and calls for additional service as needed. Assists in training and coaching all checkout service associates.
Ensures customer care and selling are #1 priority
Promotes the use of our credit card, Smart Plans, and add-on sales
Possesses knowledge of store, services, and locations of merchandise
Demonstrates strong skill set in suggestive selling techniques for add on sales
Uses the register to ring out customers quickly and accurately, train other employees on the different procedures, keeping the register area clean to ensure customer accessibility and communicates register errors to the appropriate people
Monitors shrink; takes appropriate action to minimize waste; demonstrates good use of Electronic Article Surveillance (EAS) by applying sensors on designated items and ensuring tags are deactivated as goods are sold
Possesses knowledge of financial goals regarding sales, margin and shrink and take steps to improve the front end in these areas
Provides customer service by making eye contact, greeting customers, engage in friendly conversations with customers to build relationships, available to answer all customers questions and inquires, calling for additional help when necessary and helping customers out to their car if needed
Facilitates dialogue between front-line associates and the store leadership team
Works closely with the HR Lead to ensure completion of compliance training of all department associates and to recognize coaching opportunities
Uses the PA system effectively to promote advertised goods
Follows corporate guidelines relating to Merchandise Claims & Control (MCC) and known loss merchandise
Monitors sale circular and is knowledgeable about items that have sold out, that may be substituted, or if rain checks are being issued
Performs other duties as assigned
Demonstrates strong skill set in suggestive selling techniques
Must posses a positive, friendly demeanor
Demonstrates expertise in and performs the roles and responsibilities of checkout and service desk associates
Strong reading, writing, oral, and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs
Repetitive bending, lifting, stretching and reaching skills
Ability to be cross-trained
Ability to stand for long periods, typically 4 to 5 hours at a time
Must be 18 years of age or older


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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