Customer Service Representative - Manhattan Beer Distributors
Manhattan Beer Distributors
Customer Service/Call Center
202 Campo Ct
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At Manhattan Beer Distributors, our vision is to be the leading beer distributor in the market.
Imagine building a business from the ground up, with nothing more than 1 truck, 4000 feet of warehouse space, 2 Beer Brands and a lot of determination! Simon Bergson, founder and owner of Manhattan Beer Distributors, has done exactly this, growing our business over the last 40 years to exponential heights. Manhattan Beer Distributors now has 1.5 million feet of warehouse space, the distribution rights to 300 brands, 400 trucks and services 15 counties. Our aim is to provide great service to all of our customers from the convenience store owner to our big chain operators, restaurants, bars and hotels.
Hard work, grit and a can do spirit are our hallmarks.
We couldnt do what we do without our team. Not only do we want to develop our brands and our business, we want to develop our people, making Manhattan Beer Distributors a great place to work. It doesnt matter how large we get, well always be family. For this reason, we are committed to your success, coaching and development.
Our business is growing and we need smart and talented people like you to help us get where we want to be!
Provide superior service to ensure a positive customer experience.
Answer incoming inquiries about our products and services via the phone, email, or web.
Perform support duties, process credit authorizations, and refusal requests to drivers.
Troubleshooting delivery and sales issues.
Support New York City, Long Island and /or Hudson Valley facilities.
Work within a team environment to ensure that timely deliveries are made and all forms of communication are clear between company and customer.
Knowledge of the SLA laws when issuing credit authorizations to drivers.
Minimum High School Degree, Bachelors Degree preferred
Bi Lingual a plus.
Excellent organizational / time management skills.
Strong written and verbal communication skills.
Strong computer skills and proficiency in MS Outlook, Excel and Word.
Experience working on a CRM or route accounting system.
Ability to work in a team based environment with a positive attitude and integrity
Must be able to remain in a stationary (sit) position 50% percent of the time
Must be able to communicate with customers and other employees
Flexible schedule including nights, Saturdays and holidays.