Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Manifest in NYC is looking for an Associate Operations Director to join our account management team. In this role, you will have the opportunity to manage day-to-day responsibilities of key client relationships. Well look to you for experience with strategic and creative account management, risk management, accurate scoping, financial tracking and reporting, and resource management. Responsibilities Key client contact overseeing multiple work streams while supporting team leadership as needed Build strong rapport with new and existing clients; be a trusted partner for defining approach to client work and major scopes of work Maintain a thorough understanding of client business, and recognize key drivers of business and industry vertical and convey your knowledge accordingly Partner with discipline leads and business consultants to develop detailed, accurate project plans to ensure that projects are well-defined with appropriate timelines, resources and budgets Develop creative briefs and lead kick-off and review meetings along with client presentations Coordinate efforts of highly skilled cross-functional teams to produce award-winning work Manage the quality and timely delivery of work to our clients, ensuring that team stays on project schedules, and are fully informed of all project tasks and decisions Identify and implement creative solutions to any client challenges (e.g., structural approaches to SOW engagements, managing client expectations and demands, client deliverables and timelines) Manage and collaborate with finance team on contractual and financial aspects of accounts and agency reporting on accounts (e.g., SOWs, invoicing, financial projections, and portfolio outlook) Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
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