The Boutique Technician is responsible for ensuring a consistent service experience for the Boutique by providing technical expertise to clients and staff, providing on-site diagnostics and battery changes, organizing and conducting technician events. This position will work closely with the Boutique Manager to monitor, train and implement service procedures. This job will report to the General Manager for Boutique supervision and the Technician Supervisor for Technician related supervision.
The candidate must be a graduate of the Omega Boutique Technician program and excel in providing service in a retail environment. This person should also work well in a team environment and possess strong communication skills as they will be communicating with the Boutique staff, clients and service center representatives.
This position will be located at the candidates assigned Boutique
All related Sales Executive responsibilities (see Sales Executive Job Responsibilities)
Support staff by coaching and training Bronze Level Customer Service procedures
Provide technical expertise by answering question and explaining technical details to staff and clients
Assist and participate in Brand hospitality events
Organize and conduct in-store technician events
Analyze boutiques monthly service numbers to discover trends and opportunities to increase productivity
Point of Contact between Boutique and Service Center
Support GM with coaching individuals and team on areas of improvement related to customer service
Assist GM with completing monthly Service Discrepancy Report
Monitor monthly Boutique Pre-Authorization numbers (minimum target of 85%) and Return Without Service numbers (minimum target is 10%)
Complete and submit monthly Omega Boutique Technician Reporting
Spare parts ordering and inventory control
Provide on-site diagnostics of timepieces brought in for service
Bracelet intervention (replacement of pins and bars, repair of bent clasps, etc.
Winding / Power reserve test
1+ years of luxury retail training experience
Graduate of the Omega Technician program
Flexible personality and quick learner who operates with a sense of urgency
Strong verbal and written communication skills required
Ability to perform well in a team environment and manage multiple deadline-driven projects
Must be solution-oriented with excellent time management and organizational skills and able to multitask
Excellent computer skills, including proficiency with Office (Word, PowerPoint, Photoshop and Excel), CIS and Extranet
Customer Service oriented
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.