• Richemont
  • New York, NY
  • Non-Executive Management
  • Full-Time
  • 212 E 55th St

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Continuous Improvement Supervisor


Grand Prairie, TX, US


Richemont owns some of the world?s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons? values, through a process of continuous creativity.


The Supervisor ? Continuous Improvement is responsible for managing continuous improvements in a complex logistics organization, execution of tactical and strategic projects, and helping to drive the education and effective utilization of continuous improvement and Lean/Six Sigma tools to drive improvements.

The position oversees multiple projects, develops and works with teams to implement process improvements, and assists with change management within the organization to drive the required improvements and enhancements to meet all customer and business needs.


Continuous Improvement

  • Ability to effectively manage projects and project teams in a timely and effective manner.

  • Lead and facilitate the development and implementation of a continuous improvement culture based on Lean/Six Sigma principles.

  • Work with leadership, customers, associates, contractors, and outsourcing firms to facilitate the development of requirements and processes.

  • Facilitate cross functional continuous improvement events to drive results.

  • Facilitate a learning culture through training and education of continuous improvement tools throughout the organization.

  • Monitor KPIs and processes to identify opportunities for improvement.

  • Implement ways to collect operational, voice of the customer, and external performance feedback to drive and ensure improvements are successful.

Quality Management System

  • Strongly support, maintain, and update the organization?s Quality Management System (QMS) to ensure it conforms to customer, internal, and regulatory/legal requirements.

  • Ensure documentation is properly updated/created for process changes or new processes

  • Ensure appropriate training and records are properly completed for process changes or new processes.

Operations Team Support

  • Assist the operations team when necessary to accomplish the facility goals, including acting as an operations supervisor.

  • Be available to fill in and act as an operations supervisor to ensure associates have proper leadership and the business continues to operate efficiently and effectively, including directly managing associates.

  • Be an active part of the leadership team.

  • Be an active contributor to build, drive, and sustain the desired values and culture.

Required Experience:?

  • Ability to professionally interact with both luxury brands, distribution professionals, and others.

  • Ability to work effectively and efficiently with cross functional teams to implement and sustain systems.

  • Demonstrated experience in leading structured continuous improvement efforts.

  • Lean six sigma exposure/certification preferred (5S, 6 sigma, etc.).

  • Experience regarding creating and trending key performance metrics and statistics.

Technical Skills/Abilities:??????

  • General understanding and intermediate User experience with warehouse management systems (SAP is a plus).

  • Strong understanding and ability to create, utilize, and interpret metrics and statistics.

Verbal and Written:

  • Results oriented with strong conceptual and analytical thinking skills, able to take concepts to realization

  • Ability to work with users on translating operational and business requirements into specifications

  • Strong project management/organization skills

  • Self-motivator with problem solving skills who takes initiative for continuous improvement.

  • Ability to communicate in French beneficial

  • Proficiency in Microsoft Office applications (Excel, word, power point, access)


  • Relevant experience and understanding in continuous improvement utilizing lean/six sigma tools.

  • Relevant experience and understanding in quality management systems.

  • Associate or 4 year degree preferred.

  • Certification in lean/six sigma highly desired.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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