Guest Service Expert (Tonawanda)

Smashburger in Tonawanda, NY

  • Type: Full Time
position filled


Ensure that each guest receives our Gold Standard service
Greet and acknowledge every guest with a smile
Be knowledgeable of all menu items, be able to make suggestions and answer questions
Process POS transactions and accurately follow cash handling procedures
Personalize food delivery to the guest with a smile and specific descriptions of the items delivered
Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc) and that their experience has been perfect
Follow recipe and food safety standards to prepare and deliver shakes/malts
Communicate effectively with BOH team members to manage Gold Standard product delivery within Smashburger time standards
Foster a safe work environment by following safety and security standards
Keep floors, counters, dining area and restroom clean at all times
Follow all policies and procedures as outlined by Smashburger
Complete any other tasks assigned time to time by the management team


  • Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting up to 25 lbs
  • Ability to work variable hours/days, including nights, weekends, and holidays, as needed
  • Ability to successfully complete training program
  • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
  • Smashburger participates in E-Verify

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